Digital Purchases
Fortex Industries may offer digital vouchers and other in-game items. These items are delivered digitally to the user account and are intended for use only inside Fortex Industries.
Available digital voucher packages: 1 voucher - USD 1; 5 vouchers - USD 5; 10 vouchers - USD 10; 25 vouchers - USD 24; 50 vouchers - USD 47; 100 vouchers - USD 92; 200 vouchers - USD 180; 500 vouchers - USD 440; 1000 vouchers - USD 850.
Digital vouchers and in-game items usually become non-refundable after being delivered, credited, consumed, spent, exchanged, or otherwise used in the game.
Payment Providers
Payments may be processed by third-party providers or acquiring services, including LiqPay by PrivatBank. Refund timing, card processing, bank handling, and payment method requirements may depend on the payment provider and the user bank.
Delivery
Digital vouchers are credited to the user account automatically after successful payment confirmation. Physical shipping or postal delivery is not provided.
If the payment was successful but vouchers were not credited within a reasonable time, contact support with the account identifier, payment date, amount, and payment method if available.
When to Contact Support
If a payment was made by mistake, if you were charged but did not receive the purchased digital item, or if a technical issue affected delivery, contact support@fortex-industries.com with your account identifier, payment date, amount, payment method if available, and a short description of the issue.
Review Process
Refund requests are reviewed case by case. We may check payment status, provider confirmation, delivery logs, voucher balance, usage history, fraud signals, and account activity.
If vouchers or in-game items have already been used in the game, a refund may be declined. Abuse, fraud, chargeback manipulation, or violation of the Terms of Service may also lead to denial of a refund request and account restrictions.
Contact
For refund questions, contact support@fortex-industries.com